Last updated: September 9, 2026
This page explains how Stepvale handles refund requests for Stepvale Premium. Premium is a digital service. Purchase channels differ by region and product path.
1. General
Stepvale Premium is a digital service. Access is tied to a verified Premium email and Stepvale’s entitlement records.
International purchases may be made with Telegram Stars through the official Stepvale Telegram bot. In Russia, when Google Play reports country RU, Premium may also be purchased in the Android app via YooKassa under the Premium Purchase Terms (Offer).
This Refund Policy covers both channels. Russian YooKassa sales remain governed by the Offer; if anything here conflicts with the Offer for RU YooKassa purchases, the Offer prevails for that channel.
2. How to request a refund
To request a refund, email support@stepvale.com.
Please include: the email used for the Premium purchase; the plan (monthly, yearly, or lifetime); the payment date; and a short description of your request.
Do not send Telegram bot tokens, one-time codes (OTP), passwords, or other secrets.
3. Review
Each request is reviewed considering the payment status, the plan purchased, whether a refund is technically possible, applicable Telegram or YooKassa rules, and applicable law.
A refund is not guaranteed. Approval depends on the circumstances of the purchase and the rules of the payment channel.
4. Telegram Stars purchases
International Premium may be paid with Telegram Stars. Typical plans: monthly subscription that renews every 30 days while auto-renewal is on; Premium for 1 year for 365 days as a one-time purchase with no auto-renewal; and Lifetime Premium as a one-time purchase with no expiration. A plan name does not mean that “1 year” always auto-renews.
If a refund is available and approved, Stepvale may process it through Telegram’s official Stars refund mechanism. Telegram Support does not process Stepvale Premium refunds on Stepvale’s behalf.
5. YooKassa purchases (Russia)
When Premium is purchased in the Android app for Google Play country RU via YooKassa, refund questions are handled under the Premium Purchase Terms (Offer) and applicable Russian law. Via YooKassa, the monthly subscription and Premium for 1 year auto-renew; Lifetime Premium is a one-time purchase.
Email support@stepvale.com from the Premium address used for the purchase. Receipt (NPD) questions for RU purchases are also handled through that inbox.
6. Auto-renewal and cancellation
Turning off auto-renewal is not a refund. After auto-renewal is switched off, Premium you already paid for stays active until the end of the paid period.
One-time plans (including Premium for 1 year and Lifetime Premium via Telegram Stars, and Lifetime Premium via YooKassa) do not use Stepvale auto-renewal for that purchase.
7. Contact
support@stepvale.com
General support page: https://stepvale.com/en/support
RU YooKassa purchase terms: https://stepvale.com/en/offer
Telegram Stars Premium terms: https://stepvale.com/en/telegram-premium-terms