Stepvale

Account deletion

Stepvale Premium uses an email-based account on Stepvale servers for purchase confirmation and restore while the account exists. The core app does not require that account. This page explains how to delete the Stepvale account.

1. In the Stepvale app

  1. Open Profile → Settings.
  2. Choose “Delete Stepvale account”.
  3. Read the consequences for your plan (no Premium / monthly subscription / Premium for 1 year / Lifetime Premium), request a confirmation code, enter the code from your email, then tap “Delete account”.

2. If the app is unavailable

  1. Email support@stepvale.com from the address linked to your Stepvale account.
  2. Ask to delete your Stepvale account.
  3. Stepvale may ask for verification so someone else cannot delete your account.
support@stepvale.com

What deletion does and does not do

  • The server account, sessions, confirmation codes, and Premium entitlement are removed; the email address is deleted from account and auth records.
  • If you have an active recurring subscription (YooKassa: monthly subscription or Premium for 1 year; Telegram Stars: monthly subscription only), account deletion itself turns off auto-renewal: there will be no further charges, and the saved payment method is removed. You do not need to visit the subscription screen first. One-time Premium for 1 year and Lifetime Premium via Telegram Stars do not auto-renew.
  • After deletion, Premium through this account is unavailable even if the paid period has not ended; Lifetime Premium cannot be restored after deletion.
  • Tasks, goals, notes, energy level, history, and world progress on the device are not wiped automatically by this server deletion.
  • Deleting the account itself is not a request for a payment refund: an already paid period is not refunded automatically. Send refund requests to support@stepvale.com separately.
  • Some anonymized payment records (provider payment id, amount, currency, status, timestamps, NPD details) may remain with no user_id or email for accounting, refunds, reconciliation, and fraud prevention. No fixed calendar deletion deadline is currently defined beyond operational need — see the Privacy Policy for details. Those records are not used to restore the account or Premium.
  • Re-registering with the same email creates a new account without the previous Premium.